Last updated: July 2026
Chilled Brew is a fresh, perishable food product, so our policy is built around food safety and your satisfaction.
Our guarantee
If your first bottle isn't the best cold brew you've made at home, we'll make it right. Email hello@chilledbrewnyc.com within 7 days of delivery with your order number and we'll refund or replace it.
Damaged, spoiled, or incorrect orders
If your order arrives damaged, leaking, spoiled, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a refund.
Returns
Because our concentrate is perishable, we can't accept returns of opened or used bottles. Please don't ship bottles back to us unless we ask you to.
The Standing Order (subscriptions)
You can skip, swap flavors, or cancel your Standing Order at any time before your next billing date, right from your account or by emailing us. There are no fees or penalties to cancel. Once an order has been billed and prepared for delivery, that cycle can't be refunded except under the guarantee above. Cancelling stops all future charges.
Delivery
We currently deliver across New York City. If your order hasn't arrived when expected, reach out and we'll track it down.
How refunds are issued
Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.
Contact
Questions? Email hello@chilledbrewnyc.com — we're real people in New York and reply within one business day.
Nothing's chilling in here yet.